Customer Stakeholder Survey

The Customer (Stakeholder) Survey is a wide-ranging, in-depth survey that measures the satisfaction levels of your customers. It provides a ready-made action plan for aligning your business strategies with service issues and helping your people focus on improving customer outcomes.


  • Helps to inform your customer service and relationship management strategy
  • Part of an annual health check for your organisation and input into your business planning cycle
  • To inform key performance indicators on customers
  • As part of a program of cultural change


  • Identifies key issues, opportunities for improvement and provides action focused recommendations
  • Measures and benchmarks customer satisfaction scores
  • Provides insights into your organisation’s service culture
  • Typically conducted via telephone interviews to achieve high participation rates and extract high-quality feedback
  • Customisable to the needs of the organisation

Contact Us

Please contact us to discuss your requirements