“When employees are engaged, they like their jobs, they work hard at their jobs, they take initiative, and they show loyalty”. Dr Robert Hogan
At PBC, we understand that an engaged workforce and satisfied customers leads to business outcomes. PBC supports our clients take a Balanced Scorecard approach that incorporates both employee and customer engagement in business analysis and planning.
PBC utilises diagnostics to inform engagement programs at both the individual and the organisational level. These diagnostics support our clients understand the level of engagement of their employees and customers, benchmark scores against other organisations, prioritise areas for improvement and build action plans to address these areas.
Our surveys incorporate over 20 years of working with organisations to achieve business excellence and contemporary research.